Frequently Asked Questions

Your guide to shopping the latest LE SSERAFIM official merchandise.

When will my pre-order item ship?

Pre-order items typically ship within 5-10 business days after the official release date. Please refer to the specific product page for estimated shipping timelines.

Do you offer international shipping?

Yes, we provide worldwide shipping to most countries. Shipping costs and delivery times vary based on your location and the selected shipping method at checkout.

What is your return policy for albums and lightsticks?

Unopened albums and defective electronic items like lightsticks can be returned within 14 days of delivery. Please note that items with broken seals or missing inclusions cannot be returned.

How can I track my order status?

Once your order has been dispatched, you will receive an email with a tracking number and a link to the carrier's website to monitor your package's progress.

Are the products sold here 100% official?

Yes, all items sold on the LE SSERAFIM Official Store are 100% authentic merchandise officially licensed and distributed by Source Music and HYBE.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various regional digital wallets to ensure a secure checkout process.